Complaints – what if you’re not happy with our service or something goes wrong?

Just wanted to write to thank Michael for his good advice today - no messing around, you listened and gave me sensible advice which actually prevented you from gaining a client! You told me what was what, talking in plain English not “solicitor speak” and directing me through my options.

I listened and did exactly what he advised, and I’m pleased to say I have successfully agreed an amicable compromise with the other side. This has saved me a small fortune, but more importantly made me realise that I needed to draw it to a conclusion rather than dragging it through the courts.

I would recommend anyone worried about being led down the path just to pay solicitors fees, speak to Michael. He can give you free advice, and that’s all I needed today - thank you.

Michael Bower is very prompt, and also extremely thoughtful about the client’s situation. When providing my wife and I with advice on an equine legal matter, he stepped us carefully through the options in a simple-to-understand way with only limited call on legal jargon. A very refreshing experience.

Mr Michael Bower has been extremely knowledgeable and very helpful in a matter which could have been exceptionally difficult. He advised me sensibly how to handle the situation in the most effective and efficient way. I am very grateful for his help and would have no hesitation in recommending him to anyone with a complicated situation in both the property and equestrian sphere. I cannot thank him enough.

Recently seeked some advice following the sale of a pony to an established organisation. Replied both via phone and email within 24 hours. Highly recommend.

Michael is a highly knowledgable very helpful person. Nothing is too much trouble. Would highly recommend him. His knowledge of horses and the law is extensive. Thank you for your advice today it's much appreciated.

Great man and gets the results, thank you for our win in court, couldn't of done it without you.

Thank you very much for your helpful advice, so nice to speak to someone who knows the law and has a passion for horses. Highly recommend!

Thanks so much for your very helpful advice much appreciated highly recommended.

Fantastic service from someone who understands horses and the law. Extremely personable and very easy to talk to. Would wholeheartedly recommend him.

Our family sought advice in relation to an equine insurance claim from Michael Bower earlier this year. His response was very helpful and precise at a very difficult time .

***** went back to (the seller's yard) on New Year’s Eve - we are beyond grateful to Michael for everything he did - over and above the call of duty, and during his Christmas break - to make things happen in the timescales they did. I can’t speak highly enough of him, he was a total star. Practical and pragmatic, focussed on a solution/resolution, pleasant and cheerful to deal with and I’m sure (the seller) would say the same.

Very helpful and was very pleased. Nothing was too much trouble. Lovely person to deal with! Highly recommended.