We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure. Making a complaint will not affect how we handle your case.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
and
For more information contact the Legal Ombudsman.
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Downloadable PDF version of our Complaints Policy 02.2025 v9.0
We want the opportunity to look into your complaint as quickly as possible. Please:
We would be delighted to explain how we can help. To contact us, please:
We are very pleased and proud to announce that Claudia Jackson‘s results are in and she has graduated with a First Class Law Degree. This achievement is made all the more remarkable because Claudia has been working at WTW during this period. She is looking forward to building up her own portfolio of cases and […]
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