Complaints – what if you’re not happy with our service or something goes wrong?

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

and

For more information contact the Legal Ombudsman.

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Our Complaints Procedure

Downloadable PDF version of our Complaints Policy 02.2025 v9.0

Your Complaint 

We want the opportunity to look into your complaint as quickly as possible. Please:

To get in touch with us

We would be delighted to explain how we can help. To contact us, please:

News

Claudia Jackson – Paralegal – First Class Law Degree

We are very pleased and proud to announce that Claudia Jackson‘s results are in and she has graduated with a First Class Law Degree. This achievement is made all the more remarkable because Claudia has been working at WTW during this period. She is looking forward to building up her own portfolio of cases and […]

Read More

What our clients say..

Gemma Carline re Michael Bower
An absolute pleasure to deal with. Mr Bower gives clear advice, very concise and extremely knowledgeable. Explained the whole process and options in full and nothing was too much trouble, really felt at ease with him, and his secretary is also lovely.

5 star Google review

Gemma Carline 21.06.2024   

We would like to pay tribute to the team at Michael Bower Equine Law who helped us secure justice last week in a misrepresentation case.

A top horsewoman with a string of event horses sold a Connemara with chronic behavioural issues as a ‘mother/daughter share’ with ‘no vices or issues’, for a 14 year old child, despite the pony’s history of bronking and rearing.

Having been warned of its history she sold it on then turned the tables when it was returned and refused to negotiate for 2 years.

In the Small Claims Court Michael Bower’s team won the case and secured the return of the purchase price, all associated losses and 50% of the costs, which is pretty rare for small claims.

We are so grateful and feel vindicated for returning this pony when it was so clearly wrong.

Thank you so much Michael Bower Equine Law for your great advice and support throughout.

Helen G G 31.05.2022   

The term ‘horse trading’, which came into usage around 1820, owes its origin to the notorious shrewdness of horse traders who bought and sold horses. Unfortunately, the term is still applicable as buying horses is as much a mine-field now, as it was two-hundred years ago.

Having fallen victim to a duplicitous trader, an expert was needed to resolve the ensuing dispute over return of the horse and refund of payment. In these situations, only the best will do and the recommendation to equine lawyer, Michael Bower, was a great blessing.

Through his extensive knowledge of equine law, Michael Bower applied his legal expertise to the circumstances of the sale and within a matter of weeks, the case was brought to a satisfactory conclusion.

In offering a professional service, Michael is direct and at the same time very personable which is greatly appreciated when dealing with a potentially stressful scenario.

I will be eternally grateful to Michael Bower for resolving my case and would not hesitate in recommending his excellent legal practice to anyone who falls victim to a twenty-first century horse trader, sadly, of whom there are many!

Alex A 26.05.2022   

Thank you so much Michael and team for providing such fantastic advice and support, and for successfully securing a positive settlement. I highly recommend Michael; he is so knowledgeable and approachable. I felt very comfortable asking questions, nothing was too much bother. I was expertly guided through the whole process, being informed, advised and consulted the entire time.

Jo Fox 10.05.2021   

Michael put me at ease straight away. He was so approachable and welcoming from the the first minute I spoke to him. He had so much knowledge and gave me such fantastic advice. He really helped to clarify my position and ways forward. I would highly recommend Michael Bower for anyone wishing to seek legal advice and representation.

Mrs Young 26.10.2020   

I asked Michael Bower to assist me on a potential property issue concerning our boundaries and rights of access.

I was very glad of his competent help and practical advice. He immediately came to view and discuss the site in question, and followed it up with detailed and rigorous research, document search of deed and land registry. His responses were detailed, clear and prompt. He was always easy to contact and gave realistic appraisal on the problem of pursuing the issue without adequate back up – including potential costs.

I would strongly recommend him for attending to enquiries of this kind

Nigel Young PhD. 16.09.2020   

I would like to thank Michael for the expedient, efficient, and professional manner in which he assisted me with a personal legal matter surrounding my horse.

His courteous, down to earth attitude and his ability to grasp the seriousness of the situation was indeed a great comfort to me. The matter has now been resolved and I can only thank Michael for his time in helping me sort the issue to its favourable conclusion.

I would have no reservations in recommending Michael and WTW solicitors to anyone.

Sue Williams 27.04.2020