Everyone at Michael Bower Equine Law (part of Waddington Legal Limited) is committed to providing first class client care and high service standards to all our clients.
At Michael Bower Equine Law (part of Waddington Legal Limited), once we take on your case we issue a client care letter which explains in detail the level of service you will receive. In addition, we will name the person responsible for your case, their position in the practice and their qualifications. Where appropriate, we will also give the name of the supervisor responsible for overseeing and monitoring that case. If in the future there is any reason to complain about the service you have received then the details of our Client Care Manager will be provided.
In order that we can continually improve our service, we actively encourage and value feedback from our clients. We may in the future looks to new methods to gain this feedback, including online surveys.
You can provide a rating on Michael Bower Equine Law via:
We are also happy to receive testimonials via email that we can share with the team and online. In addition, we monitor and evaluate any client complaints to identify and address any shortcomings or failings in order that we can strive to improve our standards of service.
This policy will be assessed annually as part of the company’s review of client care.
Client Care Policy 04.2021 v3.0
We would be delighted to explain how we can help. To contact us, please:
We would be delighted to explain how we can help. To contact us, please:
Proud to sponsoring Keighley & District Agricultural Show again this year which will take place on Saturday 7th September. We are sponsoring the following: • Heavy Horse classes. • Hunter Horse classes • All of the Young Farmer classes – sheep & cattle. https://www.keighleyshow.co.uk/
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